SAP Knowledge Base Article - Public

3059652 - Check-in & Check-out Date Cannot be Shown in Visit Quick View


You want to add the two fields "Check-In Date" and "Check-Out Date" in the visits quick view.

They are displayed as "personalized" and "visible" in the adaptation mode of the quick view screen, but the changes are not applied.


 SAP Cloud for Customer

Reproducing the Issue

  1. Start adaptation mode.
  2. Go to visits workcenter.
  3. Visits view.
  4. Select any visit.
  5. Click on the subject to display the quick view.
  6. In the quick view under general, check and activate the two fields "Check-In Date" and "Check-Out Date" that are grayed out.
  7. End adaptation mode.
  8. The fields are still not visible in the quick view.


The Check-in/Check-out fields are not enabled for quick view, even though they are displayed in the adaptation mode.


This feature is not supported in the current release of SAP Cloud for Customer/ SAP Business ByDesign.

1.  If you are a partner: please use or the Partnerfinder
2.  If you are a customer:

  1. Contact your Account Executive
  2. Check the link

An alternative option may be to check the “SAP Cloud for Customer” Customer Influence to submit an idea:


 Visits, Quick View, Check-in Date, Check-out Date, Adaptation Mode , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem


SAP Cloud for Customer add-ins all versions