SAP Knowledge Base Article - Public

3059636 - Candidate gets error when accepting Online Offer - Recruiting Management

Symptom

Forwarded candidate with offer letter gets error when accepting the offer. Fingerprint=030130cc388c12ee834543617302e6fc4674d1b0

Candidate who applied in the position gets error when accepting the offer. The error is "You already applied for the position".

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. The recruiter moves the candidate to Offer status and create offer approval.

2. The Offer gets approved by the Approver

3. The recruiter sends the offer via Online Offer

4. The candidate gets the email and access the link to accept the offer

5. Candidate login the account and accept the offer

6. Candidate gets the error message.

Cause

The issue happens when there is a business rule to update the application status of the candidate once the offer decision has been made. The error will show if the recruiting setup is still using single stage application.

Resolution

Redirection of application to a different status using business rule will only work for multi-stage application. Also in a multi stage setup is where we configure the application fields that are visible or editable to candidate on certain status. Please update the setting to ensure that you will be able to maximize the feature.

Keywords

offer approval, accepted, extended, created, decline, offer decision, business rules, application, INC0674049 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions