SAP Knowledge Base Article - Public

3059632 - Redirect to 404 Error Page after Login - Integrated External Users

Symptom

When an integrated external user logs in through a site, after a few seconds they are redirected to a "We're Sorry..." 404 error page.

Environment

  • SAP SuccessFactors Learning
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Access Learning Site
  2. Put in Username and Password
  3. User is redirected to Learning Plan
  4. After a few seconds, the user is taken to a 404 page

Cause

This is a new issue identified in 1H 2021 release. This is only impacting users that have a password expire after the application is upgraded to 1H 2021.

Resolution

This is being investigated by the Engineering team via WEF-14573. We are looking to patch this as soon as possible.

The workaround is per user basis. The user will need to take the following steps:

  1. Access Learning Site
  2. Put in Username and Password
  3. User is redirected to Learning Plan
  4. After a few seconds, the user is taken to a 404 page
  5. The URL in the browser will be something like https://[dataCenter]/sf/home?change_pwd_redirect=LEARNING&_s.crb=[uniquekey]
  6. Modify the URL from the above to be https://[dataCenter]/sf/options and access the new URL
  7. User will be redirected to reset their password
  8. After user has reset their password, the user must navigate to Learning via the dropdown menu on the top left hand corner
  9. The user will not see this issue again

Keywords

404, error, password, redirect, user, external, reset, bizx, integrated, lms, sf, site, contractor, login, cannot, page, requested, not, found , KBA , LOD-SF-LMS-EXT , Sites and External Users , LOD-SF-PLT-PWD , Password Policy Settings & Reset Password , Bug Filed

Product

SAP SuccessFactors HXM Suite 2105 ; SAP SuccessFactors Learning 2005 ; SAP SuccessFactors Learning 2105