SAP Knowledge Base Article - Preview

3059081 - WhatsApp integration with SAP Contact Center?

Symptom

  • Your organization is planning to use WhatsApp as a potential channel to interact with your customers
  • Your business unit would like to better understand how this could integrate with SAP Contact Center


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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