SAP Knowledge Base Article - Public

3058550 - New Hire Data Review Tile has Task open, but the Tile detail is Empty

Symptom

  • Hiring manager can see multiple Task in New Hire Data Review Tile. When they click on the Tile and see the detail section, there are no Task.
  • New Hire Data Review Task count is showing incorrect number.
  • Hiring manager has zero task in "My Task", but in the New Hire Data Review Tile they see multiple Task still assigned to them.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

Go to BPE: Manage User Tasks -> Search for Open "New Hire Data Review" task.

Search for ONB2Process object associated with these open New Hire Data Review tak from Manage data UI

Cause

User may have deleted ONB2Process object in Manager Data UI, so now this User Task not required. However they are still open in the system.

No one should delete ONB2Process object manually through UI it can leads to Orphaned record.

Resolution

Go to BPE: Manage User Tasks -> Search for open "New Hire Data Review" task and click on Complete Task as these task is no longer required since the ONB2Process is not there in system anymore.

Keywords

SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem

Product

SAP SuccessFactors Onboarding all versions