SAP Knowledge Base Article - Public

3058138 - Document Flow Step does not trigger for candidates - Onboarding


  • After completing the necessary data collection tasks in Onboarding, the document flow step does not trigger to allow candidates to sign the forms.


  • SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Onboard a candidate.
  2. As a manager, complete the New Hire Data Review Step.
  3. As a candidate, complete Personal Data Collection and Additional Data Collection Steps.
  4. Documents are not generated for signing.


Customer is using Open Text Integration for Document Management Service.


As per the Onboarding Implementation Guide Section - Features Supported in SAP SuccessFactors e-Signature, the Document Manage Service currently does not support Open Text Integration.

You will need to change the vendor details in Admin Center >> Configure Document Management, and configure the vendor to SuccessFactors

(NOTE: You may need to disable the Enable Document Management Service  switch in Provisioning back-end, and enable it back in order to reconfigure the Document Management Settings)


Onboarding, OBX, e-Signature features supported, Open Text Integration, Configure Document Management , KBA , LOD-SF-OBX-DG , Generation of Documents using PFS , Problem


SAP SuccessFactors Onboarding