SAP Knowledge Base Article - Public

3057959 - A severe error occurred in app Reset Cleared Items

Symptom

In app Reset Cleared Items (App ID F2223)  you want to reset and reverse a clearing and get an error  A severe error occurred 

This error message is shown after some time

Environment

S/4 HANA CLOUD

Reproducing the Issue

  1. App reset cleared items Enter clearing entry 
  2. Click on Reset Cleared Items
  3. Click on reset and reverse

Cause

This may happen when a user resets a clearing which clears a very high number of items, a time-out error resulting in message A severe error occurred is displayed in app Reset Cleared Items

Resolution

Create a case providing SAP support permission to reset and reverse clearing document in the backend system via transaction code FBRA.

Provide Details of

  • Clearing Document
  • Company Code
  • Fiscal year
  • Reversal Reason
  • Posting date, Posting Period and Tax reporting date (if required)

Reference CB User to logon to system

Keywords

timeout, time-out, reset clearing, huge volume , KBA , FI-FIO-AR , Fiori UI for Accounts Receivable , Problem

Product

SAP S/4HANA Cloud all versions