SAP Knowledge Base Article - Public

3057916 - A user receives an error with the fingerprint id: fingerprint=84a153b537317b69e4679b934a64467651654fee when accessing Recruiting via Admin Centre or a Tile

Symptom

When a user who should have access to Recruiting attempts to access Recruiting via Admin Centre or a Tile the page does not load and you receive an error with the fingerprint id: fingerprint=84a153b537317b69e4679b934a64467651654fee

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Proxy or logon with a User who has access to Recruiting
  2. Go to Recruiting
  3. Receive error like below:

    errorID=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX, fingerprint=84a153b537317b69e4679b934a64467651654fee, timestamp=2021-XX-XXTXX:XX:XX.XX+0000, error
    Message=An application error occurred. Please try again later, or notify support (with the error information of errorID=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX, timestamp=2021-XX-XXTXX:XX:XX.XX+0000, and the version information from the current screen) if the issue keeps occurring.

Cause

This issue is caused when MDF objects are not synced to the database, resulting in 'dirty' data.

Resolution

For Partners and SAP Cloud Product Support ONLY:

In order to fix this, you will need to contact an Implementation Partner or SAP Cloud Product Support team. The resolution requires a Sync procedure to be performed on the MDF framework with the database

This should resolve the Splunk Errors:

Caused by: com.successfactors.sca.ServiceApplicationException: javaInactiveObjectType :TimeManagementTerminationEndHandlingAlertdoes not exists in objectTypeVsObjectTypeIdOnly

Object definition creation failed for [*******] because of following reason com.successfactors.sca.ServiceApplicationException: javaInactiveObjectType :TimeManagementTerminationEndHandlingAlertdoes not exists in objectTypeVsObjectTypeIdOnly:

The following steps should be taken by your partner or SAP Cloud support:

  1. Login into provisioning
  2. Go to Manage Scheduled Jobs page
  3. Click create new job button
  4. Select MDF Object Definition To DB SYNC from dropdown. Select valid user name and provide some job name.
  5. Click create job button
  6. Click run it now button on action tab
  7. Once the job is completed, go to Provisioning
  8. Under MDF Cache Tool, click Clear cache
  9. Clear MDF cache

See Also

2589774 - MDF Object Definition to DB Sync

Keywords

Object Definition to DB Sync, 84a153b537317b69e4679b934a64467651654fee, objectTypeVsObjectTypeIdOnly, TimeManagementTerminationEndHandlingAlertdoes , KBA , LOD-SF-RCM-POD , Home Page, Pods and Portlets, To Do List , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions