When printing the offer letter which is rendered in PDF, it shows extra spacing around the text that has certain kind of formatting (bold style or color).
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Open a candidate application
- Take Action > Offer > Offer Letter
- Click Preview. On the next page, click Print to download the PDF
The issue is caused by the latest version (3.11.4fx1) of the 3rd party library PD4ML which is the HTML-to-PDF converter.
RCM Engineering team has reached out to the 3rd party product support for fixing the issue.
PD4ML has responded that this issue has been fixed in their recent maintenance release version(i.e v3.11.4fx5). We are following up on a PD4ML library version upgrade.
If you would like to have further updates on the progress, Please follow up this KBA by clicking on the star icon in the upper right corner.
offer letter, spacing, pdf, INC0629087 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error