SAP Knowledge Base Article - Public

3057655 - 1H 2021 Release Defect - Spacing Issue in Offer Letters - Recruiting Management

Symptom

When printing the offer letter which is rendered in PDF, it shows extra spacing around the text that has certain kind of formatting (bold style or color).

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Open a candidate application
  2. Take Action > Offer > Offer Letter
  3. Click Preview. On the next page, click Print to download the PDF

Cause

The issue is caused by the latest version (3.11.4fx1) of the 3rd party library PD4ML which is the HTML-to-PDF converter.

Resolution

RCM Engineering team has reached out to the 3rd party product support for fixing the issue.

PD4ML has responded that this issue has been fixed in their recent maintenance release version(i.e v3.11.4fx5). We are following up on a PD4ML library version upgrade.

If you would like to have further updates on the progress, Please follow up this KBA by clicking on the star icon in the upper right corner.

Keywords

offer letter, spacing, pdf, INC0629087 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error

Product

SAP SuccessFactors Recruiting 2105