SAP Knowledge Base Article - Public

3056959 - Jam Email Sender is as blank

Symptom

  • Jam Email Sender is as blank
  • Why the notification from Jam are being with email sender empty?

Environment

SAP Jam Collaboration

Reproducing the Issue

How to configure the Jam Email Sender?

  1. Jam Admin > Branding > Web
  2. The Product Instance name value will be the Jam email sender
  3. The field is fulfilled and when receiving the notifications, they are as blank on the Email Sender

NOTE: Be aware that you should be using custom domain to reproduce this issue.

Cause

This is known issue and when the company has custom domain, the Email Sender field of the mail will be replaced with the custom domain. At that time, the brand name is removed and no value/data is sent as email sender.

Resolution

Engineering Team is planning to fix the issue on release R555 (by the end of June).

See Also

2427357 - SAP Jam: How to change the name of the email 'sender' in notifications

Keywords

Notifications, notification not working, error to show the email sender , KBA , LOD-SF-JAM-EML , Email Notification Issues , Known Error

Product

SAP Jam Collaboration all versions