- Jam Email Sender is as blank
- Why the notification from Jam are being with email sender empty?
SAP Jam Collaboration
Reproducing the Issue
How to configure the Jam Email Sender?
- Jam Admin > Branding > Web
- The Product Instance name value will be the Jam email sender
- The field is fulfilled and when receiving the notifications, they are as blank on the Email Sender
NOTE: Be aware that you should be using custom domain to reproduce this issue.
This is known issue and when the company has custom domain, the Email Sender field of the mail will be replaced with the custom domain. At that time, the brand name is removed and no value/data is sent as email sender.
Engineering Team is planning to fix the issue on release R555 (by the end of June).
2427357 - SAP Jam: How to change the name of the email 'sender' in notifications
Notifications, notification not working, error to show the email sender , KBA , LOD-SF-JAM-EML , Email Notification Issues , Known Error