SAP Knowledge Base Article - Preview

3056762 - Unable to see the newly created Agents in Online Monitoring - Agent View

Symptom

  • Users are unable to see the newly created agents in the Online Monitor.
  • New agents are visible in the Communication Desktop (CDT)


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, agent view, OM , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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