SAP Knowledge Base Article - Public

3056724 - Write Welcome Message content not visible for Hiring Manager/Responsible user - Onboarding

Symptom

Open Write Welcome Message task, message content is blank

Environment

SAP Successfactors Onboarding

Reproducing the Issue

1. Proxy as Hiring Manager
2. Open Onboarding Dashboard
3. Look for user with pending Write Welcome Message
4. Message Content is blank

Cause

Missing Role-Based Permissions

Resolution

Please enable " Onboarding Program" permission
1. Go to Manage Permission Role and open the role of the Manager
2. Under Onboarding 2.0 or Offboarding 2.0 Admin Object Permissions, enable the edit permission for "Onboarding Program" task
3. Save the changes

Keywords

Welcome Message, OBX, NHA, ONB 2.0, Onboarding , KBA , LOD-SF-OBX-NHA , New Hire Activities , How To

Product

SAP SuccessFactors Onboarding 2105