SAP Knowledge Base Article - Public

3056703 - Instructor record completion - Add User Search behavior

Symptom

The User search field in Record Completion is deleting the search performed by the instructor.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login as an instructor
  2. Navigate to Learning > My Classes > Authorized to teach 
  3. Record Completions > Perform the search of users > click to add first user
  4. Perform another search (type any letter) > notice that the search field deletes what the user is typing
    Note occurs for past classes as well.

Cause

Coding issue in the system.

Resolution

The code fix for this issue is available on 2H2021 release via LRN-112696 and patched for 1H2021 (b2105p7) via PTCH-36093 (2-Jun-21).

Workaround prior to fix or patch:
Admins can record completion -or- instructor to record completion on by one.

Keywords

SF, Success Factors, LMS, learning, LRN-112696, Instructor, Mobile search, Add User, Typeahead, ipad, record, completion , KBA , LOD-SF-LMS-INS , Instructors and My Classes , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-MOB , Mobile Application Issues Only , Known Error

Product

SAP SuccessFactors Learning 2105