SAP Knowledge Base Article - Public

3056467 - Slow performance when accessing / consuming content in SAP Analytics Cloud (SAC)


  • The following behavior occurs in SAP Analytics Cloud (SAC):
    • Slow performance when opening / consuming content / stories.
    • In some times of the day the performance may be slower.


  • SAP Analytics Cloud (SAC)
  • Third Party Proxy, i.e. WSS Agent 
  • BW Live

Reproducing the Issue

  1.  Open browser's development tools on the Network section
  2.  Logon to SAP Analytics Cloud Tenant
  3.  Access Stories, Models
  4.  Performance is slower than expected
  5.  Observe the Network log in the browser's developer tools, HTTP protocol is mostly 1.1


  • The Third Party proxy is forcing the browser to use HTTP 1.1 instead of HTTP/2
  • IF using BW Live Connectivity HTTP/2 is not configured on the back end 


See Also

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SAP Analytics Cloud 1.0