SAP Knowledge Base Article - Preview

3056447 - NAT Location not applied to Outbound Campaign calls

Symptom

  • The Contact Center Administrator has defined NAT (Network Address Translation) for users based on IP ranges
  • The implementation works, except that for some agents, it is not possible to join Outbound Call Campaigns


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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