SAP Knowledge Base Article - Public

3056361 - DRTM Master Data Purge Error


  • What does this purge error mean?
  • Why do I get the following error after running a DTRM master data purge?
  • What does error com.successfactors.auditlogging.api.purge.AuditLogPurgeException mean?


SAP SuccessFactors HXM Suite


Reproducing the Issue

  1. Log into the instance
  2. Go to the DTRM tool
  3. Try to run a DTRM Master data purge
  4. You receive the following error: com.successfactors.auditlogging.api.purge.AuditLogPurgeException


When this error is thrown it indicates that there was an issue with the Database connection at that time.


  • Rerun the purge and it will be successful.
  • If the issue persists please reach out to LOD-SF-PLT-DRM with the details of the issue.

See Also

2615360 - Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users


DTRM, data purge, master data purge, error, fail, issue, data time retention management, com.successfactors.auditlogging.api.purge.AuditLogPurgeExceptionm, report, inactive, users, permanent purge,  , KBA , LOD-SF-PLT-DRM , Data Retention Management , LOD-SF-PLT , Platform Foundational Capabilities , Problem


SAP SuccessFactors HXM Core 2011