SAP Knowledge Base Article - Public

3056160 - [Onboarding] Custom Tile is not showing the correct data despite Rule defined matches the conditions (Onboarding/Offboarding)


Custom tile is defined based on Business Rule. However, when the Onboardee accesses this tile, he/she sees the content set up as default. Not as per the Business Rule.


SAP SuccessFactors Onboarding

Reproducing the Issue

  • Go to Manage Home Page and create a Custom Tile based on Business Rule
  • Ensure that the conditions in the rule matches the data for external user
  • Login as External User and click on the custom tile
  • User will see the content set up as default. Not as per the Business Rule.


  • If the Business Rule is defined based on conditions to be matched with the jobInformation objects, External User Visibility for the jobInformation object fields should be visible. System will not expose to the External User Visibility by default. 
  • Please note while creating a rule under Scenario: "Show New Recruit Onboarding Content", external user visibility of the of the objects used in the rule should be set to "read only"
  • Sample Objects include Legal Entity, Pay Scale Area, Department, etc


    A script will be required to make the external user visibility to yes for the corresponding object used in the rule . Please reach to SAP Support Engineer for raising a script. 

    Note: See Internal memo for sample reference script.



    Custom Tile, Custom Tile based on Business Rule, External User Visibility, Object Definition , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , How To


    SAP SuccessFactors Onboarding 2105