SAP Knowledge Base Article - Public

3055933 - [Onboarding] Can the locale selected during manual onboarding process be used to define Email Locale Rule? (Onboarding/Offboarding)


The latest release added the option to set a locale (language) for the new hire. Can we use this locale for the email services so the emails get sent out in the right language?


SAP SuccessFactors Onboarding

Reproducing the Issue

  • In the Add New Hire to Onboarding Page, you select the locale for an external candidate
  • Go to Email Services, try to configure a rule to select the Process.Locale to be set to the Email Locale for the external candidate


  • The new feature is not applicable for Email Service, as there are multiple recipients in emails, and each may need different locale. 


Email Locale, Locale, External User Language, Email Language , KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding 2105