SAP Knowledge Base Article - Public

3055892 - Competencies Missing from Forms when Using Job Classification

Symptom

When launching performance forms, and using Job Classification mapped to the role, the forms for some specific roles do not pull the competencies.

Environment

  • SuccessFactors Job Profile Builder
  • SuccessFactors Performance Management

Cause

Competencies mapped to the roles should display in the Performance Forms, even when using Job Classification instead of Job Code, given that the job classification is properly mapped to the Job Code.

However, if Job Classification has two sets of parenthesis in it's name (one in the name and one for the job code) this will cause the forms to not pull the competencies. An example of such Job Classification would be:


"Test Job Classification (IT Department) (123456)"

Resolution

This is a known issue, which is planned to be fixed in a Patch which will be released on May 26th. Before that, in case you face this issue and need a temporary workaround, please submit an incident to support, as Engineering Team can apply a temporary fix via patch. Make sure to add this KBA in the incident description.

Keywords

PM form, Missing Competencies, Empty competency section , KBA , LOD-SF-EP-JPB , Job Profile Builder , LOD-SF-PM , Performance Management , Known Error

Product

SAP SuccessFactors HXM Suite all versions