SAP Knowledge Base Article - Public

3055324 - "Illegal State: Action is still in processing, it cannot be reset." when opening a Story based on a Live Data Connection to SAP HANA in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Symptom

When attempting to open a Story based on a Live Data Connection to SAP HANA, on all charts / widgets, the loading animation is shown forever, and following error message occurs in SAP Analytics Cloud (SAC):

  • "Illegal State: Action is still in processing, it cannot be reset." is shown in the Google Chrome Developer Tools Console tab

  • Issue is reproducible on both Microsoft Edge and Google Chrome (version 88).

Environment

  • SAP Analytics Cloud (Enterprise) 2021.9.x
  • Live Data Connection to SAP HANA

Reproducing the Issue

  1. Open a Story based on a Live Data Connection to SAP HANA
  2. Observe that the loading animation is shown
  3. Observe that the GetResponse request to SAP HANA is successful, but no data is shown in the Story
  4. When opening the Console tab in the Google Chrome Developer Tools, observe the error message

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-DES , Story Design & Visualizations , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem

Product

SAP Analytics Cloud 1.0