When an onboardee tries to complete the personal data collection step, In the compensation information portlet the Bank country shows as No data.
SAP SuccessFactors Onboarding
Reproducing the Issue
1. Login as candidate
2. The candidate needs to complete the PDC step. Click on provide additional data for onboarding tile
3. Provide necessary data and click on continue till you reach the compensation information Portlet.
4. when you click on bank country It shows No data
The issue is due to the MDF object created for the bank country.
Go to Configure Object Definitions and search for Payment Information details object
Check for the Bank country field and check if this is associated with a MDF object.
If you click on details in the valid value source you can see the MDF object associated with the field
In the object definition search for this MDF object (Country)and under security section check for the permission category.
The category selected is not listed in the category of the external user role.
The category selected should be the one available for the external user so that the permission can be provided.
Please change the category to one available for the external user role.
And provide the permission to the external user role for the bank country object.
OnboardingExternalUser->Permission->"Permission category selected in the above step"-> "Country object that is associated"
No data, Bank country, PDC, Personal data collection, external user, onboardee , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem