SAP Knowledge Base Article - Public

3055230 - [Onboarding] Bank Country shows No data in Personal data collection step

Symptom

When an onboardee tries to complete the personal data collection step, In the compensation information portlet the Bank country shows as No data.


Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Login as candidate

2. The candidate needs to complete the PDC step. Click on provide additional data for onboarding tile

3. Provide necessary data and click on continue till you reach the compensation information Portlet.

4. when you click on bank country It shows No data

Cause

The issue is due to the MDF object created for the bank country. 

Go to Configure Object Definitions and search for Payment Information details object

Check for the Bank country field and check if this is associated with a MDF object.

If you click on details in the valid value source you can see the MDF object associated with the field 

In the object definition search for this MDF object (Country)and under security section check for the permission category.

The category selected is not listed in the category of the external user role.


The category selected should be the one available for the external user so that the permission can be provided. 

Resolution

Please change the category to one available for the external user role. 


And provide the permission to the external user role for the bank country object.

OnboardingExternalUser->Permission->"Permission category selected in the above step"-> "Country object that is associated"

Keywords

No data, Bank country, PDC, Personal data collection, external user, onboardee, Compensation Information, Payment Information, Onboarding , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding 2105