SAP Knowledge Base Article - Public

3054958 - [Onboarding] Unable to Cancel Onboarding: Screen keeps loading when we click on Cancel Onboarding from Onboarding Dashboard

Symptom

When an user tries to cancel onboarding for an onboardee from Onboarding Dashboard, the cancel onboarding screen keeps loading and doesn't allow to proceed.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Onboarding Dashboard
  2. Select an onboardee
  3. Select Cancel Onboarding from Actions
  4. The cancellation screen keeps loading and doesn't allow to proceed to enter cancellation reason

Cause

One of the causes for this issue could be that the translations are not maintained for the cancellation Event Reason name as shown in below screenshot-


Resolution

  1. Navigate to Manage Organization, Pay and Job Structures page in Admin Center
  2. Select the No Show Event Reason configured in the system
  3. Select translations for the Event Name
  4. Maintain translations for the different locales configured.

Keywords

Cancel Onboarding, screen keeps loading, Event reason, translations , KBA , LOD-SF-OBX-OCL , Onboardee Creation and Lifecylce , Problem

Product

SAP SuccessFactors Onboarding 2011