SAP Knowledge Base Article - Public

3054949 - [ONB]Name Format Code field is not displayed properly for external users (onboardees)

Symptom

In Personal Data Collection step for the Name Format Code field, name format object description is not displayed for the onboardees. Only the Name Format external codes are visible.



Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in as an onboardee
  2. Select personal data collection tile
  3. In personal information portlet notice name format description is not displayed for the name format object values in the dropdown as  shown below


Cause

Though the mdfSystemExternalUserVisibility for NameFormatGO and NameElementGO object definition is set to Read Only, the Name Format description may not be visible for the external users because of the below reason-

Even though the Name Format codes are available for the external users, as name format is a translatable field we need to update translations as well for the external users to view the description of the codes.


Resolution

Script run is required to update translations for the external users to view the description of the Name Format Codes if only external codes appear in the dropdown. Kindly create a Support ticket so that internal Service Request can be created by the Support Engineers for the Operations team to run the required script.


Keywords

Personal Data Collection, Name Format Code, NameFormatGO, NameElementGO, external user visibility, External code , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding 2011 ; SAP SuccessFactors Onboarding 2105