In Personal Data Collection step for the Name Format Code field, name format object description is not displayed for the onboardees. Only the Name Format external codes are visible.
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log in as an onboardee
- Select personal data collection tile
- In personal information portlet notice name format description is not displayed for the name format object values in the dropdown as shown below
Though the mdfSystemExternalUserVisibility for NameFormatGO and NameElementGO object definition is set to Read Only, the Name Format description may not be visible for the external users because of the below reason-
Even though the Name Format codes are available for the external users, as name format is a translatable field we need to update translations as well for the external users to view the description of the codes.
Script run is required to update translations for the external users to view the description of the Name Format Codes if only external codes appear in the dropdown. Kindly create a Support ticket so that internal Service Request can be created by the Support Engineers for the Operations team to run the required script.
Personal Data Collection, Name Format Code, NameFormatGO, NameElementGO, external user visibility, External code , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem