SAP Knowledge Base Article - Public

3054327 - Error when trying to access new hire paperwork portal - OnMenuItemDataBound - Onboarding 1.0

Symptom

  • Candidates try to log in with NES link to access Employee Portal, but error is received.

    ERROR MESSAGE:

    "Sorry, something went wrong

    The event handler 'OnMenuItemDataBound' is not allowed in this page."

Environment

SAP SuccessFactors Onboarding 1.0 - DC 4 and DC 10

Reproducing the Issue

  1. Candidate receives the Welcome Letter' link to complete the paperwork.
  2. The candidate clicks on the link directing to Employee Portal page.
  3. The error is received.

Cause

  • This is a known issue and the the internal team is still trying to identify the root cause.
  • Data Center specific issue, where mostly customers in DC 4 and DC 10 have encountered the same error.

Resolution

Ask the candidates to clear their browser history cache and try to access the page again. The error should disappear.

Keywords

OnMenuItemDataBound, INC0634697, CS20210001492326, Employee Portal, Error to access NES, The event handler 'OnMenuItemDataBound' is not allowed in this page , KBA , LOD-SF-OBD-POR , Portal , Problem

Product

SAP SuccessFactors Onboarding 2011