SAP Knowledge Base Article - Public

3053935 - Edit Button Is Not Available In Work Tickets View


The Edit button is not available in the Work Tickets view.


 SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Work Tickets view.
  3. See that the Edit button is not visible, and cannot be added via Adaptation.


Currently, the "Mass Edit" functionality is not supported in the Work Tickets view.


This is the current expected behavior of SAP Cloud for Customer.

1. If you are a partner: please use or the Partnerfinder.
2. If you are a customer:
a. Contact your Account Executive;
b. Check the link link for SAP Advisory Services.

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


mass edit; tickets; edit; work ticket , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications all versions