The Edit button is not available in the Work Tickets view.
SAP Cloud for Customer.
Reproducing the Issue
- Go to the Service work center.
- Go to the Work Tickets view.
- See that the Edit button is not visible, and cannot be added via Adaptation.
Currently, the "Mass Edit" functionality is not supported in the Work Tickets view.
This is the current expected behavior of SAP Cloud for Customer.
An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.
mass edit; tickets; edit; work ticket , KBA , LOD-CRM-SRP , Service Request Processing , How To