SAP Knowledge Base Article - Public

3053928 - C4C Windows App Error HTTP 404: The Termination Occurred … On Login Page


You are facing error message from below screenshot on Windows app login page, however iPad, Smartphone is working properly.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 



SAP Cloud for Customer.

Reproducing the Issue

  1. On login page.
  2. Enter the URL.
  3. Error will be displayed.


This issue is due to extra / (slash) at the end of the system URL.


On Apps you do not need to add the extra / at the end of the URL. You can avoid the error by closing the app, if already open and enter the URL without / on the end.

See Also

Windows app, The Termination Occurred, HTTP 404, Windows app login.


KBA , AP-RC-MOB-WIN , SAP Hybris Cloud for Customer Extnd App on Windows , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2011