SAP Knowledge Base Article - Preview

3053848 - Directory of SAP Cloud Products and Component Areas


  • The purpose of this document is to help identify the correct SAP Component area when opening or rerouting a support Case (incident)
  • Questions: 
    • What is the name of the SAP Cloud product you are using? 
    • What is the URL that you use to access this product? 



  • SAP Cloud Integration
  • SAP Integration Suite
  • Identity Provisioning
  • Identity Authentication
  • SAP SuccessFactors


Cloud Integration 4.0 ; Identity Authentication 1.0 ; Identity Provisioning all versions ; SAP BTP, Cloud Foundry environment 1.0 ; SAP Business Application Studio all versions ; SAP Cloud Integration for data services all versions ; SAP Cloud Platform Integration for process services 1.0 ; SAP Cloud Platform Integration for process services 3.0 ; SAP Cloud Platform Mobile Services 1.0 ; SAP Cloud Platform Web IDE all versions ; SAP Integration Suite 1.0 ; SAP Launchpad service 1.0 ; SAP Mobile Services 2.0


Business Technology Platform, BTP, Global Account, Subaccount, NEO, Cloud Foundry, provisioning, user, tenant, CPI , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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