SAP Knowledge Base Article - Public

3053812 - Compliance tile error message - Onboarding

Symptom

Your new hire is trying to open the compliance tile and the following error message shows up:

An error occurred while checking for form version updates. Contact SAP Cloud Support if this issue persists.

Environment

SAP Successfactors Onboarding

Reproducing the Issue

  1. Login as the new hire;
  2. In the homepage, try to open the compliance tile;
  3. The following error message will show up: An error occurred while checking for form version updates. Contact SAP Cloud Support if this issue persists.

Cause

The root cause for this problem can be different. In this article we are covering the one related to missing RBP permissions.

Resolution

  1. Go to Manage Permission Roles;
  2. Search for the role OnboardingExternalUser;
  3. Under Compliance Object Permissions, ensure that you have provided the permission to edit for ComplianceUserData

Keywords

error, occurred, while, checking, form, version, updates, Contact, SAP, Cloud, Support, compliance, tile, issue, onboarding , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , Problem

Product

SAP SuccessFactors Onboarding all versions