SAP Knowledge Base Article - Public

3053804 - Lead Associated to Obsolete Account Makes Account Active Again

Symptom

When you associate a lead to an account that is obsolete account becomes active.

Environment

SAP Cloud for Customer

Reproducing the Issue

Prerequisite: Business configuration scoping question "Do you want to include obsolete business partners in the duplicate check?" is included in the project.

  1. Go to the Leads work center.
  2. Open lead ABC (where ABC is the ID of a lead that can be associated to account and contact).
  3. Click in the Actions button and select Associate to Account and Contact.
  4. In the duplicate check section, select account DEF from the list (where DEF is an account with column 'Status' as 'Obsolete'; you might need to include this via adaptation mode).
  5. Click in Save and then select Save and Open.

Account DEF status is now 'Active'.

Cause

This is the system current standard behavior. If you are creating a lead you want to make business with an account later on. When you associate this lead to an account the system understands that this account can make business with you once again and for that it should be active.

Resolution

If you want to avoid this mistake you can make the system not show obsolete accounts during duplicate check.

  1. Go to the Business Configuration work center.
  2. Open the Implementation Projects view.
  3. Select the current implementation project and click in the Edit Project Scope button.
  4. Go to step 4 'Questions' by clicking in the Next button three times.
  5. Expand 'General Business Data -> Business Partners -> Handling of Business Partners'.
  6. Look for question "Do you want to include obsolete business partners in the duplicate check?" and make sure its checkbox "In Scope" is not checked.
  7. Go until step 6 'Confirmation' and save your changes.

Keywords

Leads ; Lead ; Associate to Account and Contact ; Obsolete ; , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-ACC , Account , How To

Product

SAP C4C CORE 2108 ; SAP Cloud for Customer core applications 1305 (old) ; SAP Cloud for Customer core applications 1308 (old) ; SAP Cloud for Customer core applications 1311 (old) ; SAP Cloud for Customer core applications 1402 (old) ; SAP Cloud for Customer core applications 1405 (old) ; SAP Cloud for Customer core applications 1408 (old) ; SAP Cloud for Customer core applications 1411 (old) ; SAP Cloud for Customer core applications 1502 (old) ; SAP Cloud for Customer core applications 1505 (old) ; SAP Cloud for Customer core applications 1508 (old) ; SAP Cloud for Customer core applications 1511 (old) ; SAP Cloud for Customer core applications 1602 (old) ; SAP Cloud for Customer core applications 1605 (old) ; SAP Cloud for Customer core applications 1608 (old) ; SAP Cloud for Customer core applications 1611 (old) ; SAP Cloud for Customer core applications 1702 (old) ; SAP Cloud for Customer core applications 1705 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Cloud for Customer core applications 1802 (old) ; SAP Cloud for Customer core applications 1805 ; SAP Cloud for Customer core applications 1808 ; SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 1902 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2011 ; SAP Cloud for Customer core applications 2102 ; SAP Cloud for Customer core applications 2105 ; SAP Cloud for Customer, core applications 2.0 (old) ; SAP LE APPLICATIONPLATFORM 1.0 ; SAP LE APPLICATIONPLATFORM 1.5