SAP Knowledge Base Article - Public

3053720 - Determination of Employee Responsible and Processor of Activity Task Created from Workflow Rules

Symptom

You created a workflow to create an activity task and you wonder how the system selects its processor and employee responsible. This doubt appears even more when a technical user triggers the workflow.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Cloud for Customer

Cause

The system considers the information described in the table below.

Activity Creation Flag Account Contact Processor Employee Responsible
On Data Found Data Found Recipient Not set by WKF /  Set by Activity to Current User **
On Data Found Data not Found Recipient Not set by WKF / Set by Activity to Current User **
On Data not Found Data Found Recipient Not set by WKF / Set by Activity to Current User **
On Data not Found Data not Found Recipient Recipient*
Off Recipient Recipient*

Remarks:

  • 'Activity Creation Flag' means the "Determine Account and Contact from source object for the Activities created through Workflow Rules" flag available when selecting the workflow and clicking in the 'more' button and selecting 'Workflow Settings' option, shown in screenshot below:

    

  • (*) means given that the recipient is an employee;
  • (**) means the current user is a person and not a technical user - Set through Party User Determination by Activity.

Resolution

This is the system standard behavior.

Keywords

Workflow ; Owner ; Activity Task ; External System ; ECC ; Employee Responsible; Processor ; , KBA , LOD-CRM-ACT , Activities , LOD-CRM-WKF , Workflow , How To

Product

SAP Cloud for Customer add-ins all versions