SAP Knowledge Base Article - Preview

3053411 - Error "App could not be opened due to ..." when opening the Issue URL from E-mail

Symptom

Symptom

The following error could appear when opening the issue URL from E-mail although the service AGS_WORK_ESD_ISSUE_MGMT is activated in SICF,

Title: ErrorMessage: App could not be opened either due to an incorrect SAP Fiori launchpad configuration or a missing role assignment.Details: { "info": "Failed to resolve navigation target \"#Action-IssueManagement?GUID=FA163E840C781EDBABC1E8852E15B484&WDCONFIGURATIONID=AC_AGS_WORK_ESD_ISSUE_MGMT_ISS\". This is most likely caused by an incorrect SAP Fiori launchpad content configuration or by a missing role assignment.", "fixedShellHash": "#Action-IssueManagement?GUID=FA163E840C781EDBABC1E8852E15B484&WDCONFIGURATIONID=AC_AGS_WORK_ESD_ISSUE_MGMT_ISS", "technicalMessage": "Could not resolve navigation target"}

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Environment

SAP Solution Manager 7.2 SPS11

SAP Solution Manager 7.2 SPS12

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-ISM , Issue Management , Problem

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