SAP Knowledge Base Article - Public

3053292 - Unable to Access Job Requisition Template via Manage Templates - Recruiting Management


When trying to access Job Requisition Template via Manage Templates an application error occurs.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Manage Templates in the Admin Center
  2. Select Recruiting
  3. Job Requisition Template
  4. Click on the Job Requisition Template to access it
  5. An error occurs: errorId=3e5e4b9e-a620-4e21-a058-48e176702299, fingerprint=36beeda42dc4f7aa6614188e9a2f7c3bc3128482, timestamp=2021-05-05T14:03:41.660+0200, errorMessage=An application error occurred. Please try again later, or notify support.


The error is caused by a misconfiguration in the Job Requisition Template with a field id type="bool":

 <field-definition id="evergreen" type="bool" required="false" custom="false">
  <field-label lang="en_US"><![CDATA[Evergreen]]></field-label>

<default-value>true</default-value> is not supported in the Job Requisition Template for field ids type="bool".


As the Job Requisition Template cannot be accessed in the Admin Center, the change can only be done in Provisioning and this would need to be done by an implementation Partner or Professional Services. They would need to remove <default-value>true</default-value> from the template and upload it again. 

If you have configured <default-value>true</default-value> for id="quickApply", you can set up a Business Rule instead to make it always true. 

Unfortunately it is not possible to do the same for id="evergreen", as Evergreen field is not available in the business rules as per Recruiting Management Implementation Guide: Creating Evergreen Job Requisitions.

See Also

Creating Evergreen Job Requisitions


Application Error, Manage Templates, Job Requisition Template, fingerprint=36beeda42dc4f7aa6614188e9a2f7c3bc3128482. , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem


SAP SuccessFactors Recruiting all versions