Contract Account details are missing in an Excel file of a Data Workbench exported ticket.
SAP Cloud for Customer
Reproducing the Issue
Prerequisite: ticket was already created for Contract Account.
- Go to the Data Workbench work centre.
- Export required ticket.
- Open exported Excel file.
- Contract Account details are not in the file.
Contract Account field is available in BO ServiceRequestIndustryExtension (queried with ServiceRequestUUID), node Utilities under ROOT.
Custom oData needs to be created for this BO.
Utilities, Contract Account, Ticket, Data Workbench , KBA , LOD-CRM-IND-UTL , Utilities , Problem