SAP Knowledge Base Article - Public

3053091 - Ticket Contract Account Details Missing In File Exported Using Data Workbench


Contract Account details are missing in an Excel file of a Data Workbench exported ticket.


SAP Cloud for Customer

Reproducing the Issue

Prerequisite: ticket was already created for Contract Account.

  1. Go to the Data Workbench work centre.
  2. Export required ticket.
  3. Open exported Excel file.
  4. Contract Account details are not in the file.


Contract Account field is available in BO ServiceRequestIndustryExtension (queried with ServiceRequestUUID), node Utilities under ROOT.


Custom oData needs to be created for this BO.

See Also

Cloud for Utilities Edition for Utilities Contact Center


Utilities, Contract Account, Ticket, Data Workbench , KBA , LOD-CRM-IND-UTL , Utilities , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions