SAP Knowledge Base Article - Public

3053003 - SAP Marketing Cloud - Landing Page Captcha Integration not working

Symptom

A landing page or form with having a captcha element integrated cannot be submitted anymore. The captcha integration is no longer working.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Marketing Cloud Edition

Reproducing the Issue

  1. Create a Form with an embedded Captcha element


  2. Publish the form or embed the form into a landing page
  3. Access the form or landing page and submit some data
  4. Observe a technical error
    The CUAN_CONTENT_PAGE_RESULT_SRV request fails with the following response:
    {"error":{"code":"SY/530","message":{"lang":"en","value":"An exception was raised"}

Cause

There was a change of the underlying Root CA certificate. This was changed from 'GlobalSign' to 'GlobalSign Root CA'.

Resolution

Update the new 'GlobalSign Root CA' into the Trust List by performing the following steps:

  1. Download the 'GlobalSign Root CA' certificate from Google Admin Console.
  2. Upload the 'GlobalSign Root CA' certificate to the Maintain Certificate Trust List app.

Verify that the new certificate is working by performing a connection test of the underlying communication arrangement created for communication scenario SAP_COM_0584:

The connection test should result in a successful ping:

In case the Root CA certificate, the ping will result in a error as 'SSL certificate not trusted (ICM_HTTP_SSL_PEER_CERT_UNTRUSTED)'.

See Also

Please also refer to the online help:

Enhancing Form Security
Setting Up Captcha Configuration for Forms

Keywords

Landing Page, Form, Captcha
Landing-Page, Formular, Captcha
Page d'arrivée, Formulaire SAP_COM_0584
SSL certificate not trusted (ICM_HTTP_SSL_PEER_CERT_UNTRUSTED)
CL_CUAN_CP_CAPTCHA_VALIDATION->VALIDATE_GOOGLE_TOKEN , KBA , CEC-MKT-LPC , Content Studio: Landing Pages and Forms , Known Error

Product

SAP S/4HANA Cloud all versions

Attachments

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