SAP Knowledge Base Article - Public

3052891 - Few tiles present in Home page are always set to "Refresh to load data" by default.

Symptom

  • Why few tiles in home page are set to "Refresh to load data"?
  • How to display data when we observe message "Refresh to load data".


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
 

Environment

SAP SuccessFactors HXM Suite

  • Dashboard
  • Tile

Reproducing the Issue

  • Login into instance.
  • Navigate to Home page form drop down.
  • In tile section check for tile with message displayed ""Refresh to load data".

  • Once you click on "Refresh to load data"  , data will be displayed as expected.

Cause

In few tiles "Refresh to load data" is displayed intentionally because these tiles are pulling down data centers during peak hours.

Resolution

This is an expected behavior for tiles which do not have group by clause. This was intentionally done because such tiles were pulling down data centers during peak hour. This behavior was introduced in 2018  to avoid performance issue on home page.


See Also

https://jira.successfactors.com/browse/AYT-14595

Keywords

Dashboard , refresh , load , data , tile , home , refresh to load data, few. , KBA , LOD-SF-ANA-DSH , YouCalc Dashboards and Tiles (Dashboards 2.0) , LOD-SF-ANA-RCT , Report Centre , Problem

Product

SAP SuccessFactors HXM Suite all versions

Attachments

KBA.PNG
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