SAP Knowledge Base Article - Public

3052857 - Connection to mobile gateway failed. SMS selection may not be current. Please revisit this page later to verify - Recruiting Management

Symptom

Candidate getting error on Candidate Profile

  • " Connection to mobile gateway failed. SMS selection may not be current. Please revisit this page later  to verify. "

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

          

OR Career site account profile loading then, pop up window with errorId, fingerprint=d380b5d09a8ccf4d2250f8859b9032c03691da83,

          

Environment

SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

Method 1:

  1. In Career Site, Profile Information
  2. Fill all the required information and enable "Send me SMS notification"
  3. The error appears:

Note: Connection to mobile gateway failed. SMS selection may not be current. Please revisit this page later to verify.

Method 2:

  1. In Career Site, login to Account Profile
  2. Navigate to Profile Information, notice the SMS Mobile Number field the loading symbol
  3. Few seconds or minute, the error appears:

Note: Connection to mobile gateway failed. SMS selection may not be current. Please revisit this page later to verify.

Method 3:

  1.  In Career Site, login to Account Profile
  2.  Loading site then,
  3.  User get errorId fingerprint=d380b5d09a8ccf4d2250f8859b9032c03691da83



Resolution

This is a system known defect already being worked by our Development team.  As we are already aware about this system defect and working on it, you don't need to create a customer incident to Product Support. Click on star to bookmark this article in order to receive updates about this issue. Should you need more information about how this works, please check this other article

See Also

2818401 - SMS Integration Failing - Recruiting Management
2336022 - How to Enable SMS Interview Notifications - Recruiting Management

Keywords

Candidate Profile gateway error, bad gateway, errorId=f97eed95-85e8-4073-8a62-e4900ca927c9, fingerprint=d380b5d09a8ccf4d2250f8859b9032c03691da83, SMS Error , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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