SAP Knowledge Base Article - Public

3052840 - Dump "500 SAP Internal Server Error" while creating HTML Mashup authoring.

Symptom

While you create HTML mashup authoring you receive dump " 500 internal server error" in the web browser.

Environment

  • SAP Hybris Cloud for Customer
  • SAP Business ByDesign
  • SAP Cloud Applications Studio

Reproducing the Issue

  1. Open Cloud Application studio with affected PDI user
  2. Open the PDI addon in the Solution explorer
  3. Right click on PDI addon and create a new Item HLML Mashup 
  4. Workcenter for Mashup Authoring opens in the Web Browser
  5. Fill the necesary details and click on save
  6. You will receive dump "500 internal server error " in the web browser

Note: The issue will be specific to the affected user.

Cause

Your logon language is maintained other than English for the affected user in your Sales cloud or company settings profile.

Resolution

You need to login to the tenant and go to the company settings profile and change the language to English.

Keywords

mashup dump, authoring, 500 internal server error, HTML Mashup , KBA , 500 internal error , html mashup , mashup authoring , AP-RC-GEN-MSH , Mashups , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud Applications Studio all versions ; SAP Cloud for Customer add-ins all versions