SAP Knowledge Base Article - Public

3052404 - Document category is greyed out on Manage document

Symptom

When access the Manage document the filter Document Category is greyd out or no selectable.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

To reproduce the issue:

  1. Go to Admin Center
  2. Search by Document Manage Document
  3. Try to fiter the Document Category. You will see that this option will be greyed out

Cause

This filter is only enabled if Document Owner and Entity type are selected

Resolution

Before to try to filter the Document Category, you need to select any data inside the fields: Document Owner and Entity type

Keywords

Document manager, document category, grey,  greyed, out , KBA , LOD-SF-PLT-DOC , Document Management , How To

Product

SAP SuccessFactors HXM Suite all versions