SAP Knowledge Base Article - Public

3052046 - [Onboarding] Offboarding Task incomplete despite successfully submitting it - Onboarding/Offboarding

Symptom

The reporting manager submitted the following offboarding team member task but he is still seeing the tile on his homepage: 

  • Announce Termination to Co-workers
  • Write Farewell Message

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login to the Offboarding Dashboard as the Manager
  • Click on any one of the following tasks: Announce Termination to Co-workers and Write Farewell Message
  • Click on Submit, you will receive a success message
  • Click on the Offboarding Dashboard again and the task would reappear despite completing it previously

Cause

  • The Error occurred because the scheduled date cannot be null, empty or in past.

Resolution

  • Set the date to a future date and complete the task 
  • Alternatively, based on the number of days configured in the rule "Configure the Period to Close and Archive Onboarding or Offboarding Processes and Tasks (ONB2ProcessCloseConfigRule)", the task will get auto-archived

Keywords

Offboarding Tasks, Announce Termination to Co-workers Task, Write Farewell Message Task, Offboarding Dashboard , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding 2105