SAP Knowledge Base Article - Public

3051925 - DocuSign Error "We cannot load nttps://appdemo.docusign.com/ because it violates the Content Security Policy directive: frame-ancestors. Please contact your administrator or SAP Cloud Support for assistance." - Recruiting Management

Symptom

Error "We cannot load nttps://app.docusign.com/ because it violates the Content Security Policy directive: frame-ancestors. Please contact your administrator or SAP Cloud Support for assistance." appears when creating offer letter using DocuSign and using Google Chrome as internet browser.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

(In Google Chrome)
1. Go to Recruiting
2. Select any Job requisition
3. Select a candidate in Offer status
4. Click Offer letter
5. Click Next Step
6. Select Generate Offer letter with DocuSign
7. Error appears

 

Resolution

This is a known issue and is already being worked on by the engineering team. We recommended not to create new case/ticket regarding this issue. Please monitor this KBA for further updates. If you want to receive updates on this, you can add this KBA to your favorites by clicking on the star button. 

Keywords

DocuSign Error, Content Security Policy, Offer Letter, INC0614966 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors HXM Core 2011