SAP Knowledge Base Article - Public

3051901 - Import or Export File Server Connection fails with error in SAP Analytics Cloud (SAC)

Symptom

  • When you click the Check Configuration button (System > Administration > Datasource Configuration", you get one of the following errors:
    • "Failed to call SAP Analytics Cloud Agent. Please contact your administrator to ensure that SAP Analytics Cloud Agent is running, configured correctly, and is reachable from the SAP Cloud Platform Cloud Connector"
    • "Please verify your configuration settings to ensure all entered values are correct. If verified, please contact SAP Support regarding the configuration issue."
  • An import connection does not work.

Environment

  • SAP Analytics Cloud
  • Unix / Linux Operating System
  • Import data connection

Reproducing the Issue

  1.  Create a directory with special characters i.e.   /path/SAC-import
  2.  Configure the SAP Cloud Connector as per the Help Guide 
  3.  Create a Import File Connection in SAC
  4.  Check the connection, it fails with error:  "Failed to call SAP Analytics Cloud Agent. Please contact your administrator to ensure that SAP Analytics Cloud Agent is running, configured correctly, and is reachable from the SAP Cloud Platform Cloud Connector"
  5.  Check the catalina log 

    26-Apr-2021 09:57:00.477 INFO [myhost-8080-exec-3] com.sap.fpa.logging.CoreLogger.log Data Connection: The environment variable and JVM property are not set for file server whitelist.
    26-Apr-2021 09:59:14.487 SEVERE [myhost-8080-exec-8] com.sap.fpa.logging.CoreLogger.log CONNECTION_PATH_RELATIVE: [\path\SAP_import]

Cause

  • Linux/Unix OS interprets the dash character ('-') as an underscore ('_')

Resolution

Avoid using special characters for the directories used for import / export or configuration i.e.

/path/SACImport

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , Acquired, sub-account, sub account , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud 1.0