SAP Knowledge Base Article - Public

3051552 - Add Button Missing in Contacts Facet

Symptom

When in Account XYZ (XYZ represents account ID), Contacts facet, you want to add a new contact. However, you see that the "Add" button is missing.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customer workcenter, Accounts view. 
  2. Open Account XYZ and go to Contacts facet. 
  3. Click in "More".
  4. See that "Add" button is missing.

Cause

You have restricted the number of allowed Account Assignments per Contact to 1.

With this set, it is no longer possible to assign a contact to more than one account. This means that all contacts having an account assignment can no longer be assigned. For that reason, "Add" button is disabled.

Resolution

Please, use the contact object to assign the account.

  1. Go to Customers workcenter, Contacts view. 
  2. Open Contact 123 (123 represents contact ID).
  3. In header, fill the field "Account" with Account XYZ.

Keywords

Add; Button; Disabled; Missing; Account; Contact; , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer core applications 2102