SAP Knowledge Base Article - Public

3051502 - Compliance Tile not appearing for the candidate - Onboarding

Symptom

Candidate is unable to see the Compliance tile in the home page after completing the paperwork step.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Start Onboarding process for a new candidate
  2. Complete New Hire Data Review and Paperwork Step and notice if Compliance tile is appearing when logging in as the candidate

Cause

PFS host login credentials were not configured or are incorrect in Provisioning.

Resolution

Navigate to Provisioning > Company Settings > Enable Print Forms Generation  and ensure that correct URL, User Id and Password are entered correctly:


For Product Support: please refer to internal memo for additional information

See Also

Keywords

ERROR [ComplianceSyncOrchestratorImpl], COMPLIANCE-SYNC-JOB: STATUS=ERROR; ERROR-TYPE=PFS_CREDS_NOT_PRESENT; ERROR-MESSAGE=ComplianceExceptionMessage [localErrorMessage=PFS host login credentials were not configured., serviceErrorMessage=com.successfactors.onb2compliance.api.ComplianceBusinessLogicException: Account logon credentials missing, stackMessage=Account logon credentials missing, compliance, tile, not appearing, missing, tiles, australia , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions