Candidate is unable to see the Compliance tile in the home page after completing the paperwork step.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Onboarding
Reproducing the Issue
- Start Onboarding process for a new candidate
- Complete New Hire Data Review and Paperwork Step and notice if Compliance tile is appearing when logging in as the candidate
PFS host login credentials were not configured or are incorrect in Provisioning.
Navigate to Provisioning > Company Settings > Enable Print Forms Generation and ensure that correct URL, User Id and Password are entered correctly:
For Product Support: please refer to internal memo for additional information
ERROR [ComplianceSyncOrchestratorImpl], COMPLIANCE-SYNC-JOB: STATUS=ERROR; ERROR-TYPE=PFS_CREDS_NOT_PRESENT; ERROR-MESSAGE=ComplianceExceptionMessage [localErrorMessage=PFS host login credentials were not configured., serviceErrorMessage=com.successfactors.onb2compliance.api.ComplianceBusinessLogicException: Account logon credentials missing, stackMessage=Account logon credentials missing, compliance, tile, not appearing, missing, tiles, australia , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , LOD-SF-OBX , Onboarding 2.0 , Problem