SAP Knowledge Base Article - Public

3051402 - Return items are not showing up in new Credit Memo for Return to be Invoiced

Symptom

You are trying to invoice a return document but under invoice entry, the return status shows invoiced and on selecting "New Credit Memo", system does not propose any item.

OR

System does not propose all items available in the return document for invoicing.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Supplier Invoicing work center
  2. Select invoice entry view
  3. Select All Returns to Be Invoiced 
  4. Enter the outbound delivery document created for the return
  5. The status shows invoiced instead of "Not Invoiced".
  6. Now select "New Credit Memo"
  7. No items are proposed by the system
  8. Or only few items are proposed for invoicing.

Cause

  1. The supplier invoice is created after the return to supplier and outbound delivery are created , hence when return to supplier(RTS) got created, there was basically no item for which credit can be claimed. So, now when you are trying to create the credit memo, system is not proposing any items and status is invoiced instead of not invoiced.
  2. The invoice is not created for all the items which is why the credit memo screen shows only few items.

You can check the creation dates of each follow up document in the purchase order(PO) item level document flow.

Resolution

You can create credit memo  w.r.t to the PO and enter the items manually.

OR

You can cancel the follow-up documents and create the documents in order:

PO->Delivery document-> supplier invoice-> Return to Supplier-> Outbound delivery-> Credit Memo.

See Also

3008983 - You are Unable to Find the Return to Supplier Document under Invoice Entry screen

1964123 - Return to Supplier Item not Fetched in New Credit Memo

2834640 - Return to Supplier Document not Available for Credit Memo Creation in Supplier Invoice Entry View

Keywords

Return items are not showing up in new Credit Memo for return to be invoiced, return to be invoiced, no items in new credit memo,unable to invoice return to supplier, return items not available for creating credit memo, return status invoiced , KBA , return to be invoiced , no items for credit memo creation , return status invoiced , AP-RTS-RTS , Return To Supplier , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP Business ByDesign all versions