Incorrect language is set by default when creating entries in Outlook.
SAP Cloud for Customer
Reproducing the Issue
- Open the Outlook Server Side Add-in.
- Create a new Contact.
Observe that the language is set by default to e.g. Portuguese_PT, however Portuguese is not configured to default in your C4C system.
The add-in takes values for the Language picklist from the following "ContactLanguageCodeCollection":
If the field is marked as "Required" in "Add-in Settings", then the first value from the mentioned collection will be set as the default value and will be shown in the "Language" picklist in the Add-in.
You can perform one of two options:
- Change the order in the mentioned ContactLanguageCodeCollection.
- Uncheck the "Required" flag for the language field on the Contact object in the Add-In settings.
Incorrect language, Default language, Outlook Server Side, Language Code Collection , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To