SAP Knowledge Base Article - Public

3051283 - H1 2021 - Separate Email Notification About Document Transfer

Symptom

From H1 2021 after you change users managers through Employee Import tool, Manage Users, Import Employee Data, HRIS Sync or change managers in People Profile, if document transfer happens, you now receive a separate email notification about document transfer results, including lists of users whose forms have been transferred or failed to transfer. Previous version you received only one email notification about user import or update results which included document transfer results, now you will receive two email notifications about user import or update and document transfer results respectively.

This enhancement is been introduced in a phased approach and will not impact all customer immediately after release.

Environment

SAP SuccessFactors HXM Suite

Cause

This enhancement will ensure better performance by separating these two emails means the two job can run individually in parallel, the total time needed is less, and the failure of one part will not impact another.

Resolution

This enhancement is universal and will be available for all customers as outlined on the timeline below:

Timeline:

For Preview environments, the feature to Separate Email Notification About Document Transfer will be turned on for some customers from the release beginning until May 4th.  The feature rollout will be available to all customers after May 4th following successful monitoring.  

For Production environments, the feature to Separate Email Notification About Document Transfer will be turned on for some customers from the release beginning May 24th until June 19th. This feature will be available to all customers after June 19th following successful monitoring.

After the feature to separate email notification about document transfer is turned on, you will see two separate emails if document transfer happens (employee import and document transfer), once you see these emails been sent you know the feature has been turned on for your instance.

FAQ (Frequently Asked Questions)

  1. How do I know if the feature has been turned on for my instance?
    • You will receive two separate emails for employee import and document transfer instead of one after you change users managers through Employee Import tool, Manage Users, Import Employee Data, HRIS Sync or change managers in People Profile, if document transfer happens. If you continue to receive a single email which includes document transfer results if document transfer happens this feature is not turned on and will be available as per timelines mentioned.

  2. Is there any action needed from customer side?
    • No action is required, this is a universal enhancement and will be available to all customer according to the planned timeline.

See Also

SAP Help Portal :SAP Successfactors What's New Viewer Separate Email Notification About Document Transfer

SAP Help Portal : SAP SuccessFactors Performance and Goals User Import Tools

SAP Help Portal : SAP SuccessFactors Performance and Goals Configuring Document Transfer for Changing Managers in People Profile


Keywords

PMU-13529  , Separate Email Notification About Document Transfer , release , email , document transfer  , KBA , LOD-SF-PLT-UIM , Employee Import Issues , LOD-SF-PM , Performance Management , Product Enhancement

Product

SAP SuccessFactors HXM Suite all versions