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3051057 - Unable to launch the EPM add-in via the BPC Web page

Symptom

When launching EPM Add-in via the BPC Web page one of the following error messages may be observed:

  • EPM Add-in Launcher has stopped working.
  • Call was rejected by calee. (Exception from HRESULT: 0x80010001 (RPC_E_CAL_REJECTED))

or:

  • EPM Add-in Launcher has stopped working.
  • Could not find the launched Office application [Excel].

The following errors may be found in the EPM Add-in trace logs:

  • Automation|FPMXLClient.EPMAddInAutomation.PushActionsByValue|---|||||13|System.Runtime.InteropServices.COMException (0x80010105): The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))
  • FPMXLClient|FPMXLClient.Office.ExcelApplication.PerformAutomationRegistration|---|||||1|System.Runtime.InteropServices.COMException (0x8002000B): Invalid index. (Exception from HRESULT: 0x8002000B (DISP_E_BADINDEX))

Or Excel may start but the EPM Add-in is not loaded or the EPM tab is not visible in the Excel ribbon or the EPM Add-in connections screen is not loaded on startup and therefore the SSO log in to BPC is not possible.


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Environment

  • SAP EPM Add-in for Microsoft Office

Product

SAP Business Planning and Consolidation 10.1, version for Microsoft ; SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver ; SAP Business Planning and Consolidation 11.0, version for SAP BW/4HANA ; SAP Business Planning and Consolidation 11.1, version for SAP BW/4HANA

Keywords

HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\16.0\Excel\Resiliency\AddinList\HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\16.0\Excel\Resiliency\AddinList\FPMXLClient.Connect HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Excel\Addins\FPMXLClient.Connect\LoadBehavior , KBA , EPM-XLS , EPM Excel Client , How To

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