SAP Knowledge Base Article - Public

3050532 - Unable to complete the hire in Manage Pending Hires page for Onboarding candidate - Onboarding 2.0

Symptom

Error when trying to submit National ID information. Please see the below example from error:

"National ID 1A 2B 3C 4D E already exists for country/region GBR and card type NINO."

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Go to Manage Pending Hires > Onboarding
  2. Selected the affected candidate (there might be more that one)
  3. Continue until the National ID Information section
  4. Error appears "National ID XX XX XX XX X already exists for country/region GBR and card type NINO "

Cause

Could not find picklist option id by unknown label <GBR>.

Resolution

Please verify picklist configuration.

For Product Support only, please check Internal Memo.

Keywords

picklist, national id, national, pick-list, value, missing, DataTypeEnum, Could not find picklist option id by unknown label <GBR>, Please verify picklist configuration, already, exists , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding all versions