SAP Knowledge Base Article - Public

3050402 - C4C Customer Data Backup Frequency & Recovery Services

Symptom

You need to know the C4C Data Backup Frequency & Recovery Services for Audit purpose.

Environment

SAP Cloud For Customer

Resolution

SAP automatically backs up customers’ business, process and configuration data on an ongoing basis. Backup characteristics depend on Service Level Agreements.

Frequency:

  • Daily full backup.
  • Log files incremental backup every 2 hours: all changes in database since last full backup are saved.

Location:

  • Primary and Secondary backups are stored in a geographically separated data center.

Advantage:

  • Recovery up to the last second is supported (log file replay) within database Recovery process.
  • Max. lost time for customer in case of disaster: 2 hours - if one location is destroyed completely.

Retention Times:

  • Backups are retained up to 14 days in the geographically separated backup data center.

Recovery:

  • In case of system malfunction, SAP automatically recovers backed up data with customer notification and corresponding approval. Recovery characteristics depend on Service Level Agreements.

Backup is an automatic service offered by SAP. You don`t need to request separately for enabling backup services.

To request for recovery, customer may raise an incident to Customer Support. Any queries related to these services may be addressed to Customer Support as well.

Disclaimer:

Please note that every restore request will be validated by SAP Cloud Operations in discussion with the customer. Decision made by Operations will be final.

See Also

Further information can be found in the following link.

Keywords

C4C Data Recovery, Backup Frequency, Recovery Services. , KBA , SRD-CC-CI-CCS , Service Control Center , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions