SAP Knowledge Base Article - Public

3050294 - Stories in People Analytics - Known Issues


This Knowledge Base Article (KBA) lists the most reported issues for Stories in People Analytics.

In the spirit of transparency and mutual success, we sincerely appreciate your partnership as we, together, identify and report the status of issues associated with these releases.

If you are looking for a list of defects which have been identified as part of the latest release, please check the KBA: 2692971


  • SAP SuccessFactors People Analytics
  • SAP SuccessFactors HXM Suite


 Open Issues

IssueSteps to Reproduce the issueWorkaround in KBAInternal Tracking IDStatus 
Reports are automatically shared with end-users 
  • Import a report from Content Store.
  • You will see a shared icon beside the report but you have not shared the report with any user.
Customised & Renamed Template from Content Store Overwritten When New Import of Template from Content Store is Completed
  • Import report from Content Store
  • Rename template from Content Store 
  • Edit the renamed report & customise the report. 
  • Save the Report 
  • Import same original report from Content Store
  • Original report is overwritten with original report template from Content Store



People Analytics - Unable to use Duplicate Report Stories as data source is greyed out
  • Duplicate a template story
  • Edit the story
  • Data source is greyed out



Data model or configuration changes  (e.g. new fields, labels etc.) do not apply to existing or saved Story queries. 

For example for Employee Central:

  • Change to EC Data model 
  • Check Report 
  • Report still does not show new field label


RCM Schema Error Messages - Failed to Create the Query
  • Create a new Story
  • Choose Recruiting Schema
  • Add a field from Requisition 
  • Preview Query
  • Failed to create query
CPS need to run scripts to fix missing CalcViews for RCM. Please create a case with Customer Support. 


Report Stories get deleted when user is re-synced with wrong transformation logic
  • While doing re-sync, if customer delete users from SAC by mistake with wrong IPS configuration, then we lose stories



When you create queries using columns from various connected tables (auto joins), your browser might crash with an Out of Memory error message.
  1. Run/edit the Report Story.
  2. Browser crash with Out of Memory with “Aw Snap” page in Chrome.




Getting SAC page intermittently instead of People Analytics query designer page

While trying to create a new story from Report Center, user is navigated to SAC page intermittently. 

[Update]Clicking browser Back button after opening a Story frequently leads to this screen and not report centre.

Complete a hard refresh of the browser Ctrl + Shift + R. Do not use the back button function and only navigate using SuccessFactors UI. 




Cannot find Autojoin columns in Advanced Filtering in Stories.

Some fields are missing in Advanced Filtering e.g. Business Unit, Department, Location

  1. Create a new Story report
  2. In the query designer select a table e.g. Job Information
  3. Select a couple of fields e.g. Business Unit Code and Name
  4. Go to Advanced Filtering
  5. Try to apply a filter on these fields
  6. Cannot find the fields Business Unit Code or Name
Sharing a Story report by Group / Role does not work when using proxy,

1. Share a Story Report with Group A / Role A. 

2. Proxy to user X in Group A. 

3. Go to Report Centre. 

4. See the Report is not shared with user X. 

5. Log in Directly with user X. 

6. Go to Report Centre. See the report is shared when logged in directly. 

The report does share to the group / role. The issue is in the proxy feature not working correctly. We are working on this internally to allow for proxy to work. 

We can also share by user directly and proxy which works. 


Resolved Issues

See Also

3074269 - Reports Deleted when user deleted from SAC tenant after IPS User Sync - Stories in People Analytics - Best Practices & Workaround - SAP ONE Support Launchpad

3074043 - How to Sync one user in IPS - People Analytics - SAP ONE Support Launchpad


People Analytics, Report Stories, SAC, PARS, Embedded Analytics, Stories, Known Issues, Fixes, Workaround , KBA , LOD-SF-ANA-SAC , People Analytics (Analytics Cloud for SF) , Known Error


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